The CHARLÈNE team met at Carrefour Ermont in Val-d’Oise for a day of operational preparation. Discussions focused on organising support, coordinating interventions and implementing the service for the local population.
CHARLÈNE combines personal support, telephone contact and an application providing access to health information and documents. The service aims to make it easier to find appointments and connect with suitable professionals, linking local medical, allied health and social care providers.
This preparation gives particular attention to families, carers and isolated people. Listening, facilitating procedures and maintaining contact form the foundations of the intended support.
Carrefour Ermont's hosting of this event demonstrates the value of local cooperation serving residents. BAYARD SANTÉ thanks the teams involved and the partners who help turn this ambition into practical organisation.